Privacy Policy

Last Updated: September 1, 2025

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VIPcare respects the privacy of its users and has developed policies to protect it. This Privacy Policy outlines what information we collect, how it is used, with whom it may be

shared, and your rights and choices regarding such uses and disclosures.

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This Privacy Policy applies to VIPcare and the website GetVIPcare.com. Please be aware that VIPcare affiliates may have separate websites, applications, and privacy

policies. We encourage you to read and understand their privacy practices as well.

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The Information We Collect

When you use this website or our services, we may collect personal information you actively provide to us, such as through web forms, as well as information collected

automatically.

• Personal Information: This includes, but is not limited to, your name, initials, contact information (such as your telephone number, or email address), identification information, and other data types relevant to providing our products and services. We use credit card information for billing purposes only and do not store it.
• Non-Personal Information: We also collect information that does not personally identify you, such as your browser type, device activity (e.g., login/logout activity), number of visits, clickstream data, IP address, and time spent on our website. This information is used for monitoring website performance, analyzing data, and improving our content and services.

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We may record telephone calls and/or chats to or from our team members for purposes of accuracy, performance reviews, training, and general quality assurance, with your

consent.

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How We Use This Information

VIPcare does not sell your information. We may, however, use third-party service providers to assist us with analyzing data, directing marketing campaigns, and tailoring content. Your information is used for the following operational and marketing purposes:

• Providing our products and services, including customer service, accounting, and billing.
• Improving our website and user experience.
• Communicating with you about our services, products, and promotions.
• Using aggregated or anonymous information for various business uses and with authorized third parties.

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How We Share Information

VIPcare does not share personal information with any third parties except as disclosed in this policy or as allowed by law or as required for healthcare treatment, payment, operations or other applicable exceptions. We may provide personal information to our subcontractors and professional advisors. These third parties, particularly those operating in a healthcare context, also comply with HIPAA/HITECH Privacy requirements, as applicable.

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All personal information is stored securely in a combination of paper and electronic files, protected by appropriate physical, electronic, and administrative safeguards.

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Accessing Your Information

You may review the personal information contained in our files by contacting the VIPcare Compliance Officer. If you believe any of your personal information is inaccurate, we will make appropriate corrections. Information is retained for as long as reasonably necessary for business purposes, or as necessary to comply with our legal obligations, resolve disputes, or enforce agreements.

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Cookies and Tracking Technologies

VIPcare may use "cookies" and other tracking technologies for the convenience of our users. Cookies are small data files stored on your device that automatically authenticate you by identifying your device or user account. We use cookies to track user visits and to improve your experience. You can control the use of cookies by adjusting your

browser preferences at any time. If you choose to disable cookies, you may need to re-authenticate your username and password more frequently.

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Third-Party Links

The VIPcare website may contain links to third-party websites. When you click on these links, you are no longer on our website, and this Privacy Policy is no longer in effect. We encourage you to read the privacy policies of these linked sites. VIPcare is not responsible for the privacy practices of any third-party websites you may access.

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Telephone Communications

By providing your telephone number through our online contact form, you provide your express written consent for VIPcare to contact you at that number,, including calls made by an automatic telephone dialing system and/or pre-recorded message. This consent is a requirement under the Telephone Consumer Protection Act (TCPA) for marketing purposes. Be advised that calls may be recorded for quality purposes with your consent.

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By providing your mobile number, you also give your express written consent to receive text messages (SMS) from VIPcare. This includes your express written consent to receive unencrypted personal health information.

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Your consent to being contacted via telephone or text message is not a condition of receiving services from us.

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Your Choices and Opt-Out

You have the right to opt out of receiving direct marketing communications and certain data processing activities. To submit a request, please contact us using one of the following methods:

• Email: compliance@betterhealthgroup.com
• Phone: 1-800-521-9066
• Mail: Florida Medical Associates, LLC, 601 S Harbour Island Blvd, Suite 200, Tampa, FL 33602
• If you were contacted by text or other methods, additional opt-out instructions, if any, would have been included in that

We are committed to processing opt-out requests promptly and ensuring your preferences are respected.

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IMPORTANT NOTE ON PROTECTED HEALTH INFORMATION (PHI):

VIPcare shall not be liable for any unauthorized disclosure of PHI that arises as a result of your decision to transmit your personal health information through unsecure channels. This statement is provided in compliance with the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521.

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General Provisions

This website is not intended for children under the age of 13.

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VIPcare may periodically amend this Privacy Policy. We recommend that you check the current version, which will be posted on this page. By continuing to use our website

after any changes have been made, you acknowledge and agree to the revised terms of this Privacy Policy.

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For More Information or to Report a Problem

If you have any questions about your rights, our duties, or our practices regarding Protected Health Information, please call VIPcare’s Compliance Officer at 800-521-9066. You may also obtain a copy of this notice from our website. If you believe your privacy rights have been or are being violated, you may also file a complaint with VIPcare or with the Secretary of the Department of Health and Human Services. By law, you cannot be penalized for filing a complaint.