When you use our VIPcare website we may collect information by various methods including information actively provided by our lead providers, customers, and information arising from customer surveys and feedback. The types of personal information we collect include name, initials, contact information including telephone or email if you provided it, identification information, credit information, and other data types as appropriate. Credit card information is used for billing purposes only. We may also collect not personally identifiable information such as user behavioral information, which may include browser type and device/user activity (e.g. login/logout activity, number of visits, click stream, navigation, errors, crash rate, IP address, time spent on the website). The information we collect through certain services, including but not limited to Google Analytics, helps us monitor our website, analyze data and improve content. VIPcare has established appropriate physical, electronic and administrative safeguards to protect information we collect from our users.
We may record calls and/or chats to or from our team members for purposes of accuracy, performance reviews, training and general quality assurance with your consent.
VIPcare does not sell your information to third parties but may use third parties to analyze the data we have collected, direct marketing campaigns, and tailor content. We may use the information we collect for marketing purposes. You may opt-out of direct marketing by contacting our Compliance Officer:
Florida Medical Associates, LLC
601 S Harbour Island Blvd, Suite 200
Tampa, FL 33602
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections, and the marketing of other products and services. VIPcare may use aggregate or anonymous information for various uses for itself and authorized third parties.
VIPcare does not share personal information with any third parties except as disclosed in this policy. VIPcare may provide personal information to VIPcare subcontractors and professional advisers (which shall be bound by privacy obligations) to assist VIPcare uses disclosed herein, and in certain limited legal purposes are also bound by HIPAA/HITECH Privacy requirements.
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in VIPcare files by contacting VIPcare Compliance Officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections. Information is retained as reasonably useful for business purposes or as necessary to comply with our legal obligations, resolve disputes, or enforce agreements.
By providing your telephone number to VIPcare on the online contact form, you acknowledge and agree that you may receive a telephone call from VIPcare, at the number you provided on the online form, to receive information regarding the services offered at VIPcare. Calls may be recorded for quality purposes with your consent. Such telephone calls may be placed by an automatic telephone dialing system and/or may contain pre-recorded messages. By providing your mobile number to VIPcare, you further acknowledge and agree that you may receive text messages (SMS) from VIPcare at the number you provided to VIPcare. Protected Health Information will not be requested by VIPcare through text messages. If you choose to respond with Protected Health Information, you agree to releaseVIPcare from any liability related to such disclosure. Be advised that any telephone calls and/or text messages are strictly informational and/or transactional in nature. VIPcare therefore does not accept liability for any errors or omissions in the contents of email messages, or any responding emails that contain confidential patient information, which arise as a result of email transmission. This statement is required by Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521.
If you have any questions about your rights, our duties, or our practices and procedures regarding Protected Health Information, please call VIPcare’s Compliance Officer at the number below. You may also obtain a copy of this notice on our website at GetVIPcare.com. If you believe your privacy rights have been or are being violated, you may complain to VIPcare and to the Secretary of the Department of Health and Human Services. Complaints to the Secretary must be filed in writing on paper or electronically and must be made within 180 days of when you became aware of or should have been aware of, the incidents giving rise to your complaint. At VIPcare, you may contact our Compliance Officer by calling 866-847-5905. By law, you cannot be penalized for filing a complaint.